Section 01
Overview
We want Pixalera to earn its place in your workflow, so every paid feature is testable on the free plan first. This policy explains the terms for cancellations and refunds across our Free, Monthly and Annual plans.
All payments are processed securely through Razorpay. Prices are shown in INR and may attract applicable taxes.
Section 02
Free Plan
- ✓The free plan requires no payment and can be discontinued at any time with no obligation
- ✓You can upgrade to a paid plan whenever you are ready
- ✓Use it to validate scheduling, AutoDM and analytics before you pay
Section 03
Monthly Plan
- ▸You may cancel your monthly subscription at any time from your billing settings
- ▸No refunds are issued for the current billing cycle once it has started
- ▸After cancellation the subscription will not renew for the next cycle
- ▸Premium features remain active until the end of the current billing cycle
Section 04
Annual Plan
- ▸You may cancel your annual subscription at any time
- ▸No refunds are issued for the current billing term once it has started
- ▸After cancellation the subscription will not renew for the next term
- ▸Premium features remain active until the end of the paid term
Section 05
Exceptions & Eligible Refunds
Duplicate charges
Accidental double payments for the same period are refunded in full once verified.
Failed provisioning
If a paid plan was charged but never activated on your account, we refund the charge in full.
Extended outage
If a verified platform outage prevents core use for a prolonged period, we may issue a pro-rated credit.
Statutory rights
Nothing in this policy limits refunds required by applicable Indian consumer law.
Processing time
Approved refunds are initiated within 5-7 business days and typically reach your original payment method within 5-10 business days, depending on your bank.
Section 06
How to Cancel
- ✓Open your Pixalera dashboard and go to Settings → Billing
- ✓Choose Cancel subscription and confirm
- ✓You will receive an email confirmation with your access end date
- ✓Prefer help? Email teams@pixalera.in and our team will handle it for you
Section 07
Abuse of Refunds
We reserve the right to deny refunds to accounts that repeatedly subscribe and cancel to exploit this policy. Such accounts may also be suspended.
Section 08
Changes & Contact
We may update this policy from time to time. Changes are posted on this page and significant updates are communicated by email.
Refund or billing questions? Email teams@pixalera.in. Pixalera is operated from India.