How can we help you?

Go to pixalera.in and click 'Get started free' in the top-right corner.

Enter your email address and choose a strong password (min. 8 characters).

Check your inbox for a verification email and click the confirmation link.

Fill in your creator profile: display name, niche (e.g. Fashion, Tech, Food), and profile photo.

Select your plan. The Free plan is automatically active — no credit card needed.

You'll land on your dashboard. The setup wizard will guide you through connecting your first channel.

Sidebar (left) — Navigate between Calendar, New Post, Ideas Board, Analytics, AutoDM, Store, and Settings.

Content Calendar — Your monthly view of all scheduled and published posts. Click any date to add a post.

New Post — The main post composer. Supports text, images, videos, reels, and stories across all connected channels.

Ideas Board — A Kanban board to capture and organize content ideas before they become scheduled posts.

AI Studio — Accessible from the New Post screen. Use it to generate captions, hooks, hashtags, and images.

Analytics — View post reach, engagement, follower growth, and best-performing content across all channels.

AutoDM — Set up keyword-triggered DMs for your Instagram posts.

Notification bell (top-right) — Alerts for failed posts, AutoDM activity, and billing reminders.

Go to Settings → Connected Channels from the sidebar.

Click 'Connect' next to the platform you want to add (Instagram, Facebook, or YouTube).

For Instagram: You must have a Creator or Business account. Personal accounts are not supported by Instagram's API.

You'll be redirected to the platform's login page. Log in and click 'Allow' or 'Authorize' to grant Pixalera permission.

Once authorized, you'll be brought back to Pixalera. Your channel will appear with a green 'Connected' badge.

For Facebook: Connect your Facebook Page (not your personal profile). You must be the Page admin.

For YouTube: Connect your Google account. Pixalera can schedule YouTube Shorts and long-form videos.

Repeat for each platform. Free plan supports 1 channel. Grow: 5. Creator: 10. Pro: Unlimited.

Go to Settings → Team from the sidebar.

Click 'Invite member' and enter their email address.

Choose a role: Admin (full access), Editor (can create/schedule posts), or Viewer (read-only).

The invited member will receive an email with a link to join your workspace.

Once they accept, they appear in your Team list. You can change their role or remove them anytime.

Click 'New Post' in the sidebar, or click any date on your Content Calendar.

In the composer, select which channels to post to (e.g. Instagram + Facebook). You can select multiple at once.

Upload your media: image, video, reel, or story. Drag and drop files or click 'Upload media'.

Write your caption. Use the AI Studio (✨ button) to generate caption ideas, hooks, or hashtag sets.

Set your schedule: click the date-time picker and choose when to publish.

Click 'Schedule' — your post will appear on the calendar with a clock icon.

To post immediately, click 'Publish now' instead of 'Schedule'.

After selecting multiple channels in the composer, click the platform tab (e.g. 'Instagram', 'Facebook') to switch views.

Each tab has its own caption editor. Edits here override the main caption for that platform only.

You can upload different media per platform. For example, a 9:16 Reel for Instagram and a 16:9 video for YouTube.

Hashtags: Instagram supports up to 30 hashtags. Facebook works better with 3–5. YouTube hashtags go in the description.

Story options (Instagram only): Add a CTA sticker, swipe-up link, or question poll label.

Open your Content Calendar. Scheduled posts appear as colored blocks. Click any post to open its options.

Edit: Click the pencil icon to re-open the composer and update caption, media, or channels.

Reschedule: Drag and drop the post to a new date on the calendar, or click 'Edit' and change the date-time.

Duplicate: Click the duplicate icon to create an identical copy. Useful for cross-posting to new platforms.

Delete: Click the trash icon. This only removes the scheduled post — already-published posts on the platform remain.

Failed posts: Posts that couldn't publish appear in red. Click them to see the error reason and retry.

Pixalera analyzes your historical post data — when your audience is most active and when your posts got the most engagement.

The green 'Best Time' badge in the scheduler shows the recommended slot for the day you've chosen.

For new accounts with less data, we use industry benchmarks for your niche (e.g. Food creators: 12–1 PM and 6–8 PM).

As you publish more posts, the recommendations get smarter. Check your Analytics → Audience Insights tab for a full heatmap.

Go to AutoDM in the sidebar. Click 'Create new automation'.

Select the Instagram post you want to add the trigger to (or paste the post URL).

Enter your keyword(s). Example: 'price', 'link', 'info'. Anyone who comments these words will receive your DM.

Write your DM message. Personalize it with {first_name} to greet them by name automatically.

Optional filters: toggle 'Only send to followers' or 'Only send once per user' to avoid spamming.

Set a 'Public reply' (optional) — a comment reply that appears publicly when the trigger fires (e.g. 'Sent you a DM! 📩').

Click 'Activate'. Your automation is live immediately.

Use {first_name} — replaced with the commenter's Instagram first name automatically.

Keep the opening line warm and direct. Example: 'Hey {first_name}! Thanks for asking — here's the link you requested: [link]'

Add a clear CTA (call-to-action). Tell them exactly what to do next.

Include an emoji or two to keep it friendly and human.

Test your message: Use the 'Preview' button before activating. You'll see exactly what your audience receives.

Message length: Instagram DMs support up to 1,000 characters. Keep it under 200 for best open rates.

Free plan: 100 AutoDM messages / month.

Grow plan: 10,000 messages / month.

Creator plan: 50,000 messages / month.

Pro plan: Unlimited messages.

Your monthly limit resets on your billing date each month.

If you hit the limit mid-month, automations pause automatically. Upgrade your plan to resume immediately.

Multiple keywords: Add up to 20 keywords per automation. Any of them will trigger the DM. Example: 'link', 'url', 'website', 'shop'.

Message delay: Set a delay (0–60 min) before the DM sends. A 2–5 min delay feels more natural.

A/B split: Creator & Pro users can create two message variants. Pixalera automatically splits traffic 50/50 and shows which version gets more replies.

Follower filter: Restrict the trigger to only people who follow you, reducing spam reports.

One-time send: Enable 'Send once per user' to avoid sending duplicates if someone comments the keyword multiple times.

Archive automations: Deactivate old automations instead of deleting to preserve stats.

In the post composer, click the ✨ AI Studio button in the caption toolbar.

Describe your post: what is it about, your mood/tone, and your goal (e.g. 'Funny reel about my morning routine, casual tone, goal: get saves').

Select your platform (Instagram, Facebook, YouTube) — the AI adjusts caption length and style accordingly.

Choose a tone: Casual, Professional, Witty, Inspirational, Educational, or Storytelling.

Click 'Generate'. You'll get 3 caption variations. Click any to apply it to your post, or regenerate for fresh options.

Hashtag generator: Scroll down in AI Studio → click 'Generate hashtags'. It reads your caption and suggests relevant, ranked hashtags.

In the post composer, click the image icon → 'Generate with AI'.

Type a detailed description. The more specific, the better. Example: 'Indian woman in a coffee shop, golden hour lighting, lifestyle photo, 9:16 aspect ratio'.

Choose style: Realistic, Illustration, Minimalist, 3D Render, or Cinematic.

Select aspect ratio: 1:1 (Square), 4:5 (Portrait), 9:16 (Reel/Story), 16:9 (YouTube).

Click 'Generate'. 4 image variations appear. Click any to add it directly to your post.

AI-generated images count toward your monthly storage limit (100 MB free, 1 GB Grow, 5 GB Creator, 10 GB Pro).

In AI Studio, click the 'Hooks' tab.

Describe what your post is about in one line.

Choose hook style: Curiosity, Bold Statement, Question, Story, or Controversial.

Click 'Generate Hooks'. You'll see 5 options. Each is designed to stop the scroll in the first 1–2 seconds.

Click 'Use this hook' to paste it at the start of your caption.

In AI Studio, click the 'SEO' tab. Available for all plans.

Enter your post topic or paste your existing caption.

Pixalera analyzes search volume and suggests: primary keywords, secondary keywords, and SEO-friendly hashtags.

For Instagram: Place 1–2 keywords naturally in your caption's first line. Instagram's search indexes caption text.

For all platforms: Alt text (image description) improves discoverability. Pixalera auto-generates alt text for uploaded images.

Click 'Apply SEO suggestions' to insert keywords and hashtags directly into your draft.

Go to Ideas Board in the sidebar. You'll see a Kanban board with columns: Idea → Research → Draft → Ready → Published.

Click '+ Add idea' in any column. Enter a title, description, platform target, and optional due date.

Drag cards between columns to track progress as you develop content.

Click any idea card to open it. Add notes, attach reference images, or tag it with a content type (Reel, Carousel, Story).

When an idea is 'Ready', click 'Create Post' directly from the card. It opens the composer with your idea pre-filled.

Published ideas automatically move to the 'Published' column and link to the live post.

In the Ideas Board, click 'AI Content Plan' in the top-right.

Enter your niche, target audience, and content goals for the month (e.g. 'Grow followers', 'Drive store sales').

Choose posting frequency: 3x/week, 5x/week, or daily.

Click 'Generate Plan'. Pixalera creates a full 30-day content calendar with post ideas, content types, and recommended days.

Approve each idea with one click to add it to your Ideas Board. Edit any idea before approving.

Once all ideas are in your board, you can develop and schedule them at your own pace.

Go to Analytics in the sidebar. The overview shows stats for all connected channels.

Reach — How many unique accounts saw your content. A high reach with low engagement means your content isn't resonating.

Impressions — Total number of times your content was shown (including repeat views from the same account).

Engagement Rate — (Likes + Comments + Saves + Shares) ÷ Reach × 100. Above 3% is good for Instagram.

Saves — One of Instagram's most important signals. A high save rate tells the algorithm your content is valuable.

Follower Growth — Net new followers per day/week/month. Track spikes to identify which posts drove the most growth.

Best Performing Posts — Sorted by engagement rate. Study what worked and replicate the format, topic, or style.

Free plan: Basic stats — last 7 days of data.

Grow plan: 30-day analytics history.

Creator plan: 60-day analytics history.

Pro plan: 90-day analytics history.

Export: Creator and Pro users can export analytics as CSV from Analytics → Export Data.

Go to Analytics → Audience Insights tab.

Demographics: Age breakdown, gender split, and top countries/cities of your followers.

Activity heatmap: See which hours and days your audience is most active. Use this for scheduling.

Follower sources: Where new followers came from — hashtags, Explore, your profile, or a specific post.

Audience data updates every 24 hours. Data comes directly from Instagram/Facebook's official API.

Go to Trend Finder in the sidebar. Available on Grow, Creator, and Pro plans.

Select your niche from the dropdown (e.g. Fashion, Food, Finance, Fitness, Tech).

Browse trending: Hashtags, Sounds (for Reels), Topics, and Post Formats (carousel, reel, talking head, etc.).

Each trend shows: Current velocity (growing fast / peaked / declining), Engagement potential, and Competition level.

Click 'Create post with this trend' to open the composer with the trending hashtags and a content brief pre-filled.

Trends update every 6 hours. Check Trend Finder daily for the freshest opportunities.

In Trend Finder, click the 'Sounds' tab.

You'll see a ranked list of trending Reels audio with use count, trend velocity, and niche fit.

Filter by language: Hindi, English, Regional (Punjabi, Tamil, Telugu, etc.).

Click any sound to hear a 30-second preview.

Click 'View on Instagram' to open the sound's page and start filming your Reel with it directly in Instagram.

Feed Posts (Images): JPEG or PNG. Recommended size: 1080×1080 (square), 1080×1350 (portrait), 1080×566 (landscape).

Reels: MP4 video. Aspect ratio: 9:16. Duration: 15 seconds to 90 seconds. Resolution: 1080×1920.

Stories: Image or video. Same specs as Reels. Stories expire after 24 hours — this is set by Instagram, not Pixalera.

Carousels: Up to 10 images or videos per post. Mix images and videos in the same carousel.

Caption: Up to 2,200 characters. Hashtags count toward the limit. Up to 30 hashtags.

First Comment hashtags: Pixalera can post your hashtags as the first comment instead of in the caption for a cleaner look.

Connect your Facebook Page (not personal profile) via Settings → Connected Channels.

Supported content: Text posts, image posts, video posts, link posts, and Reels.

Facebook image specs: Recommended 1200×630 for links, 1080×1080 for images.

Video: MP4, MOV. Up to 240 minutes and 4 GB. For Reels: 9:16, up to 90 seconds.

You can manage multiple Facebook Pages if you are admin of each one.

Facebook Scheduling: Scheduled posts appear in your Facebook Creator Studio as pending — this is normal.

Connect your Google account (the one linked to your YouTube channel) via Settings → Connected Channels.

Long-form videos: MP4, MOV, AVI. Recommended: 1920×1080 (16:9). Max size: 256 GB or 12 hours.

YouTube Shorts: MP4, 9:16 aspect ratio, under 60 seconds. Title must include #Shorts for automatic classification.

Add: Title (max 100 chars), Description (max 5000 chars), Tags, Thumbnail (1280×720 JPG/PNG), Privacy (Public, Unlisted, Private), and Category.

Chapters: Add timestamps in the description (format: 0:00 Intro) to create automatic video chapters.

Monetization settings: YouTube monetization status is not managed by Pixalera. Manage it directly in YouTube Studio.

Go to Store in the sidebar. Click 'Set up store'.

Add your store name, description, and logo/banner image.

Connect payment: Go to Store → Payment Settings → Connect Razorpay. You'll need a Razorpay account (free to create).

Add your first product: Click '+ Add product'. Choose type: Digital product, Course/Session, or Physical product.

For digital products: Upload the file (PDF, video, ZIP). Set price in INR. Write a compelling description.

Publish: Toggle the product to 'Live'. It gets its own link you can share in bio, DMs, and posts.

Your store has a public URL: link.pixalera.in/[yourname]. Share this link everywhere.

When a customer purchases, Razorpay processes the payment and Pixalera records the order automatically.

For digital products: The download link is sent to the customer's email instantly after payment.

For courses/sessions: The customer receives a confirmation email with booking details or access credentials.

View all orders in Store → Orders. Filter by status (Pending, Completed, Refunded).

Issue a refund: Open the order → click 'Refund'. Razorpay processes the refund to the customer's original payment method within 5–7 business days.

Payouts: Razorpay transfers earnings to your bank account on a weekly or daily schedule (set in your Razorpay dashboard).

Go to Settings → Billing to view your current plan, next billing date, and payment history.

Upgrade: Click 'Upgrade plan'. Choose your new plan. The upgrade takes effect immediately.

Downgrade: Click 'Change plan' → select a lower tier. The downgrade takes effect at the end of your current billing period.

Cancel: Click 'Cancel subscription'. Your account stays active until the billing period ends. No partial refunds.

Payment methods: UPI, Debit/Credit card (Visa, Mastercard, Rupay), Net banking. All processed securely via Razorpay.

Invoices: Download GST-compliant invoices from Settings → Billing → Invoice history.

Go to Settings → Security.

Change password: Enter your current password and your new password. Minimum 8 characters, use a mix of letters, numbers, and symbols.

Two-factor authentication (2FA): Click 'Enable 2FA'. Scan the QR code with Google Authenticator or Authy.

Save your backup codes in a safe place. These are one-time codes to access your account if you lose your 2FA device.

Active sessions: See all devices logged in to your account. Click 'Revoke' on any suspicious session.

Login alerts: Enable email notifications for new device logins via Settings → Security → Login Alerts.

Export your data: Go to Settings → Privacy → Export Data. You'll receive a ZIP file via email within 24 hours containing your posts, analytics, and account info.

Delete your account: Go to Settings → Privacy → Delete Account. Enter your password to confirm.

Before deleting, export your data and cancel your subscription from Settings → Billing.

Your social channels (Instagram, Facebook, YouTube) are not affected by deleting your Pixalera account.

Post failed to publish: Check Settings → Connected Channels. If the channel shows 'Reconnect needed', click Reconnect and re-authorize.

AutoDM not sending: Confirm your Instagram account is a Business or Creator account. Personal accounts cannot receive API DMs.

AI Studio not generating: This usually means you've reached your monthly AI usage limit. Upgrade your plan or wait for the monthly reset.

Media upload failing: Check file format and size. Instagram: max 8 MB for images, 4 GB for video. YouTube: max 256 GB.

Analytics not showing: Analytics data can take up to 24 hours to appear after a post is published. Refresh the analytics page.

Billing error: If payment fails, update your payment method in Settings → Billing. Razorpay will retry the charge after 24 hours.

If none of these fix your issue, go to Settings → Help → Contact Support and describe your problem with screenshots. We respond within 24 hours.